Frequently Asked Questions

HOW SAFE IS IT TO SHIP THE ORIGINALS?

I have sold and shipped my sculptures for twelve years. Not only have I learned how to make my art sturdy enough to ensure safe shipping, I have also mastered the art of packing them. Rest assured, each piece (aka my baby) will be packed well and double boxed. Although all sales are final, please let me know if there is a problem. 

HOW DO I GET RID OF THE DUST?

The pages of my book sculptures are treated and they are hard to the touch. So, they are not as fragile as one may think. You can use a dry clean paint brush to get rid of the dust. Do not use Swiffer as the fibers will get caught on the pages. Definitely no household cleaning products, chemicals, or liquids. They are paper after all. 

WHAT IS YOUR PRIVACY POLICY?

I do not share your information with anyone.

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

FOR ORIGINALS I typically ship within 3-7 days. If I am on the road participating in art shows additional 2-3 days may be required. I will email you if i am out of town.

HOW MUCH DOES THE SHIPPING COST? 

FOR ORIGINALS I currently offer free shipping for originals, typically via FedEx and adult signature is required.  Tracking information will be emailed to you as soon as available. 

FOR PRINTS Shipping times range from 3-9 business days.  Shipping for these items will be based on weight:

( Please note these are only examples and not actual shipping prices according to weight)

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

FOR PRINTS AND ORIGINALS Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

FOR PRINTS We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact artbydaniel@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

FOR ORIGINALS  All sales are final; but please let me know if there is a problem with the piece. Unless I've made a mistake such as wrong figure, wrong size, etc. I do not accept returns/exchanges.  Nine out of ten times returned pieces arrive damaged and I cannot fix and sell them. This is because most people do not know how to pack my work. I have sold over a thousand pieces of my work in person or online. Each piece is dear to my heart. I am committed to my craft and profession. Unfortunately, there are a lot of unreasonable and abusive people out there and I need to protect my art, my collectors and myself. Thank you for your understanding.

CAN I CANCEL MY ORDER? 

FOR PRINTS Unless your order has already gone into production you can cancel it. Please contact artbydaniel@gmail.com as soon as possible if you need to cancel your order. 

FOR ORIGINALS Within 24 hours.

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days.

HOW CAN I KEEP UP WITH YOUR NEW WORK?

I would love for you to be the first to know about any new work! Follow me on my social media pages as I regularly post about new work and news!
Instagram  and Facebook: Art by Daniel Lai